As a transplant from Connecticut, I have lived in Eugene since 1992. I have a wonderful family here consisting of my husband Bill, teenage son Dylan, and two funny dogs. My expertise in real estate budded many years ago as Bill and I devoured real estate classes and began investing in rental properties. I am a now seasoned Principal Broker, owner of Bailey & Heisey Real Estate. I hold the highest designation as a Certified Residential Specialist (CRS).
Many of you already know me through one of my many other involvments in our community. I may have coached your child in crew or soccer, or worked with you as your graphic designer. You’re a fellow South Eugene High parent — you’re a friend, neighbor, or tennis partner. Perhaps my husband Bill painted your house!
I love Eugene. We’re a dynamic group living in an emerald valley. Get out and enjoy!
I’m often taken aback when people speak of real estate brokerage as a sales position. I couldn’t disagree more! Since my youth I’ve been in the service industry — and I’m here to tell you, this job is not about selling houses. It is service, service, service. You have a party that wants to sell, and a party that wants to buy. As a Realtor® I work hard to help my clients reach their goals, and professionally assist these two parties to come together. There are a million little details, and tending to every one is my job. I believe strong referrals stem not only from previous sales, but the ease and care that went along with those transactions.
“It was the process that made all the difference…”
Serving Greater Eugene/Springfield—
Specializing in South Eugene Real Estate
Yes, I specialize in South Eugene real estate. I do so because South Eugene is my home. I know South Eugene, including the University of Oregon area, more thoroughly than other areas. I know South Eugene real estate better than most local Realtors! It is where I run, where I play tennis, where my son goes to school, where I shop, where I LIVE. I do, however, have extensive experience throughout our greater area. In recent years I've sold homes in Junction City, Monroe, Harrisburg, Creswell, Springfield and Santa Clara. I welcome all business within the Greater Eugene/Springfield area and think highly of all areas for their unique qualities. But if you're looking for an experienced agent to buy or sell in South Eugene, look no further!
My interest in South Eugene is not all about real estate!
I have lived in South Eugene for 20+ years.
I Chair the Advisory Committee at our YMCA Tennis Center.
I know many of the local shop keepers — I give them my business whenever possible.
Want to know more? Call me! 541-520-2246
Susan Heisey is not just a real estate broker... She's a Realtor®
Here are 17 things that a REALTOR® promises to do that non-affiliates do not:
#1) Pledge to put the interests of buyers and sellers ahead of their own and to treat all parties honestly.
#2) Shall refrain from exaggerating, misrepresenting or concealing material facts; and is obligated to investigate and disclose when situations reasonably warrant.
#3) Shall cooperate with other brokers / agents when it is in the best interests of the client to do so.
#4) Have a duty to disclose if they represent family members who own or are about to buy real estate, or if they themselves are a principal in a real estate transaction, that they are licensed to sell real estate.
#5) Shall not provide professional services in a transaction where the agent has a present or contemplated interest without disclosing that interest.
#6) Shall not collect any commissions without the seller's knowledge nor accept fees from a third-party without the seller's express consent.
#7) Shall refuse fees from more than one party without all parties' informed consent.
#8) Shall not co-mingle client funds with their own.
#9) Shall attempt to ensure that all written documents are easy to understand and will give everybody a copy of what they sign.
#10) Shall not discriminate in any fashion for any reason on the basis of race, color, religion, sex, handicap, familial status, or national origin.
#11) Expects agents to be competent, to conform to standards of practice and to refuse to provide services for which they are unqualified.
#12) Must engage in truth in advertising.
#13) Shall not practice law unless they are a lawyer.
#14) Shall cooperate if charges are brought against them and present all evidence requested.
#15) Agree not to bad mouth competition and agree not to file unfounded ethics complaints.
#16) Shall not solicit another REALTOR'S client nor interfere in a contractual relationship.
#17) Shall submit to arbitration to settle matters and not seek legal remedies in the judicial system.
The National Association of REALTORS® was founded in 1908 and has more than one million members.
"Susan is personable and professional. She responds quickly to requests and questions. We worked well together. I will definitely recommend Susan to others. Go Susan. "
“ I quickly learned that if Susan didn't respond very promptly to a text or email, it was because she was doing research before she got back to me. She always had a solution to an issue. Dependable, above-and-beyond helpful, knowledgeable, funny, SMART!"
"Susan's expertise resulted in a sale where all parties were happy. She was knowledgable, thoughtful, and very helpful. She is a kind person with a strong conscience. Her understanding of our goals and objectives, combined with her local market knowledge helped us optimize our outcome."
“ She listened to what we we looking for and showed us homes with whose characterize and price range. She also gave the personal touch by arranging for me to propose marriage to my girlfriend at the house before it had closed."
"We were visiting Oregon and were on a tight time frame to find a house for our son and his family. Susan made time for us immediately and we found a home that met our requirements within a few days. Since we live in another state Susan handled the transaction for us and also gave us some good advice on contractors to do some fix ups and updates. We highly recommend her .“
"After reading many reviews of agents in the Eugene area, I decided to call Susan. I was coming in from out of state, and was looking for a friendly individual who really knew the area and could make things happen over the phone and through email. Her reputation didn't disappoint. Susan is a complete professional, and we found the right property and closed the deal without a hitch. "
“ We were first time home buyers, and we were really nervous about the whole process. Susan has a great, joyful personality and really ease our nervousness during our house hunting. She was patient, helpful, always available to us, and quick to respond to our questions and requests (even after we got the house!!). She understood us and gave us her honest opinions to help us make decisions. The entire process turned out really smooth and we got our first home. We highly recommend Susan. "
Susan was especially helpful in helping us stage the sale. She is bright, friendly, and resourceful. Her negotiation skills made the sale. When she gets a "bite", she sets the hook, and reels them in. Thanks a million, Susan.“
“ Susan was a joy to work with! I was on the east coast during the entire process of buying my Eugene home. Susan took me through the house and neighborhood on FaceTime, contacted local inspectors and contractors to examine the property. She communicated with me (nearly daily) with humor and professionalism and handled negotiations beautifully. I give her the highest recommendations!! "
" I had to move out of state while my house --which was built in the 1920's--was still for sale in Eugene. Through this process, I needed work done by contractors and repairmen to bring portions of the house up to date. I managed to do this from my new location, only with Susan's help and expertise. I appreciated that she always had a game plan, was very responsive to calls and email, and her local knowledge of Eugene's real estate market and pricing was excellent. Furthermore, I never felt pressured by Susan, and her negotiation skills with other clients and agents were superb. In short, Susan Heisey made the sale of my house happen. I recommend her services without reservation!"
" Susan was so wonderful to work with and I couldn't be happier with my new home. As a first-time home buyer, this process was completely new to me and at times was overwhelming. Susan was great at keeping me informed and giving me advice along the way. She checked in with me often asking me questions to fine tune what I wanted in a home and found the perfect place within my price range. When I was deciding to make an offer, Susan was very respectful of my emotional state and was patient and supportive as I processed this big decision! She helped me find a great inspector, and negotiate a needed repair. Susan was with me every step of the way and I couldn't be more grateful for having such a kind and wonderful realtor! ” —Anna Waite
“ We had a very short time frame to move across the country to Eugene and Susan came highly recommended by my husband's new coworkers. She was amazing! She was reassuring from the very beginning that we would be able to find a house we loved and close on it by our moving date, and she was right! She responded promptly and thoroughly to our millions of questions and concerns and helped us through this process as first time buyers. She knows Eugene well and was honest about the neighborhoods, schools, and general feel of certain parts of the city. She took my husband on a three day touring of many different homes and worked with us to make the cross country move as easy as possible. And to top it off she dropped by with a very thoughtful and generous house warming gift as soon as we moved in! Susan is amazing and I would highly recommend her to anyone looking to buy a new house! ” —Courtney Dearinger
“ Susan sold the house we'd had on the market (with another agent) for 6 months, in 1 month. She advised us on things we could do to improve our home's appeal and helped us set a price that was appropriate for the market. If I called or texted Susan, she responded quickly and helpfully. She kept me up to date on progress and negotiated a good price. I would highly recommend Susan as a realtor. She is an outstanding professional. ” —Kristin Amundson
“Susan was just wonderful. Making a long-distance move, especially an international one, is stressful enough; having an agent to advocate for you in the buying process is essential to peace of mind. Susan listened to our requirements, showed us appropriate houses in the area we were interested in and never tried to talk us into something outside our price range or stated desires. She was helpful and courteous throughout the purchase process and continued to be available to baby us through the various issues of moving into a new house, new city, and new country. We would recommend Susan to anyone moving the Eugene area without hesitation. ” —Kelly Green
“Susan was fantastic! She was very responsive and helpful through the entire process. She was accommodating to our schedule, very knowledgeable about the area, and helpful in finding good options that matched our needs and then helping us narrow down our search. She was smart, friendly, and felt like she had our best interests at heart throughout the process. After we had identified the home we wanted to buy, she was able to take care of all the logistics and paperwork electronically (which was great, since we were trying to buy the house while out of town). Buying a home can be stressful, but Susan made it both fun and a great experience for us. We would be thrilled to work with her again and recommend her very highly. ” —The Ledgerwoods
“Susan Heisey represented me in both the sale of my home and purchase of my new home. Both transactions had their complications, but in each case Susan was undaunted, stepping up to the plate to resolve every challenge with skill, determination and a sense of humor. Whenever a mystery issue emerged, Susan plunged into research and worked hard until it was resolved. Her communications are clear and prompt. Her marketing skills and business savvy are outstanding. Her recommendations of skilled craftsmen (carpenter, roofer, electrician, etc.) were fabulous...reliable, high-quality experts, truly a pleasure to work with. Her determination to "get the deal done" is very strong. She tackled challenges many realtors might have shied away from, and turned those challenges into success. I credit Susan with much of the pleasure I enjoy now in my new home. —Carol Philips
“Susan is very knowledgeable and was a tremendous help throughout this process. She was able to work around our schedule, was efficient, professional, and able to help us find a house that we loved! I would recommend Susan to anyone wanting to buy or sell a house. ” —Kristin McLean
“It’s not often that I write reviews but I felt Susan’s efforts in helping my fiancé and I buy our first house warranted one. Susan was hardworking, knowledgeable, honest and most important – patient(!) with us as we worked through the process. I think most any other realtor would have given up on us as we changed our minds several times and requested to see close to a hundred homes. Susan stuck with us and provided the guidance that we needed throughout the process. We could not be happier with the outcome as Susan helped us find our perfect home! I would highly recommend Susan to anyone looking for help with the home buying process. ” —Chris Opsahl
“Susan knew better than I did about what kind of home I wanted and needed. I ended up buying something I was not initially looking for, but it suits my needs much more. She did a great job of negotiating both houses I put offers on and was extremely knowledgable about the process. She also helped my husband and I sell our home and we got a cash offer, I am sure due to the fantastic photography she coordinated.
Thanks so much Susan. You are tops in Real Estate! ” —Mikale Stole
“We worked with Susan via email and phone calls. We eventually determined that we would rather look for homes in Washington not Oregon. Consequently we never got to the point of negotiation with Susan. She was very helpful in answering questions about 2 properties and directing us the the correct local officials to get some questions answered. Had we continued to look at properties near Eugene we would have worked with Susan. ”
“I found Susan on-line and was immediately impressed by her knowledge and commitment! She gave great advise on prepping our home for most viewing impact, what we should/shouldn't repair or replace and she was great moral support. Oh, and did I mention we had 3 offers the 2nd day the house was on the market???? SOLD! Susan is a great agent and I strongly recommend her. ” —Jan Soules
“Susan's marketing & commercial art background helped show my listing in the best possible light. I felt like she worked hard with plenty of open houses. She assessed real world feedback from other realtors with an honest and critical eye, then communicated her assessments with respect and additional like home comparisons. She is a nice person who is capable of standing up for you and herself in negotiations. I would use her again to buy or sell a home in the Eugene marketplace. THANKS SUSAN, YOU'RE GREAT! ” —Adam Bernstein
“She's so knowledgeable—she answered all of my questions and calmly walked me through the process step-by-step. Working with her was great—I never felt rushed or uninformed about anything. She helped me learn what to look for, and was honest and upfront with me about any potential issues in the homes we looked at. It didn't take long before I found a house that was EXACTLY what I wanted. I was a first-time home buyer, so of course I was nervous (and had a fairly tight budget), but Susan made me feel totally comfortable with all of the big decisions and in the end I got an amazing place that I am happy to call HOME. ” —Janelle Frazier
“Susan did a great job of guiding me through the whole process of finding and then closing on my house. During the showing process she was very honest and forthcoming on the pros and cons of various places we looked at, and once I found a place she laid out for me all of my options for how to proceed through the negotiation process. I will definitely be recommending her to anyone I know who's looking to get a place.” —David Hogle
“When we were suddenly faced with an unexpected move, while in the middle of a home remodel, Susan helped us make the tough decisions on how best to finish the remodel and get our house on the market. My husband had to relocate immediately, and Susan came up with a list of professionals to help us get the project finished. She had great knowledge of the market, priced it perfectly and we had an offer of full asking price within 3 days of listing it. She walked us through the process step by step since it was our first experience selling a house. I had never dreamed that we could sell our house so quickly and without losing money in this market. After we relocated, she helped us to find an agent in another town, who helped us find and buy a new home. Susan took the stress out of what could have been a very stressful situation. ”—Andrea Allen-Sis
“Susan helped sell our house of 15 years on the first day it was on the market by helping us maximize it's appeal. She then helped us find a number of places that met our new criteria and worked with us narrowing down the field till we found the perfect new place to live. Susan is great at letting you know what to expect during the deals and kept us informed and up to date as our deals worked their way through the process. I have already recommended her to my friends and would say picking to work with Susan is an excellent choice. ”—Shan Anderson
“I would highly recommend Susan Heisey as a real estate agent. She came up with an excellent plan to get our house ready to sell, had contacts with a variety of contractors that could do the work, and did a wonderful job of staging our house. We got an offer on the first day! ” —Jeff Dzubay
“Thank you for being my real estate agent, Susan. I thought you were awesome and I really appreciate everything you did for me.” —Thomas Allen
“Our recent relocation to Portland was seamless… Susan sold our Eugene house quickly, even in this slow market, and got us on our way!”
—Sheryl MacDonald and Dave Factor
“Susan Heisey is smart, friendly, amazingly efficient, and ready to work at whatever pace her client requests. My wife and I wanted to find and buy a home quickly, and with Susan's expert guidance and support, we completed that entire process in less than 6 weeks from initial contact with our lender to possession—and this included the time required for an offer (subsequently withdrawn) on a property that failed inspection before we settled on a second, better choice.
Throughout this rapid adventure, we found Susan always ready to move forward, well prepared at every turn, and more than ready to step up to represent our interests even in sometimes less than happy contexts: we felt we could rely on Susan to get things done and done well.
In short, you couldn't ask for a better realty agent. ”—Len Hatfield
“Susan's advice and guidance were invaluable. We will happily recommend her services when the occasions arise." —Courtney and David Greenberg
“Susan, you have been just wonderful—you've definitely found at least one of your callings.” —Kate Dole
“Working with Susan was great. She made the home buying process very low-stress.
Her no-nonsense approach put me at ease about such a huge decision. Susan was always available and thankfully not in a hurry when listening to my concerns. I frequently recommend her to other home buyers and sellers. ” —Jennifer and Halie
“ We were buying a house long distance, with only one short trip to actually look at houses. Susan understood exactly what we were looking for. She showed us different neighborhoods and explained pros and cons of all of them. She showed us only the houses that met our requirements. When we decided on the house she was our go to person for... everything. From being there for inspections, for keeping track of all that needs to be fixed, and meeting with people that were working to get them done, for getting us connected with the right utility companies, for finding information who installed what in the house, for finding the lawn care guy... Susan inspected the house after owner moved out to see if everything is in order. After we took possession, and before we could move in, Susan was there to check on empty house,to set the thermostats low, to haul in trash cans. Thank You Susan. Thank you for helping us to make a right choice. We are so happy with our new home. Susan is still our go to person for ... everything. ” —Agata Zawierucha
“ Working with Susan was very enjoyable! As first time home buyers she was very patient with my wife and I as we went through the process. She was prompt and extremely quick to respond to our requests, even after several months of looking. ”
“ We sold a house and bought another house, both with Susan's very able assistance. She took the time to really get to know us and understand our situation. She helped us understand exactly what to do to get the first house ready to sell. Then she positioned and advertised that house so well that we had a good offer in less than a week after we listed the house. She guided us through that negotation expertly, and always made sure we were comfortable with the process. Then she previewed the homes on the market to make sure we looked at homes that fit our needs and budget. She guided us through the purchase process, over the holiday season, with as few hitches as possible. We couldn't have done it without her! ” —Sheila Rammerman
“You have been outstanding, and I would recommend you to anyone looking for a house in Eugene.” —Sunah Feng
“It was a pleasure working with Susan. She had prompt and professional answers
to all of our questions and concerns.”—Sally and Jeff Krueger
“Susan was easy to work with, professional, informative, and absolutely fantastic while walking us through our first home purchase. It was a relief to know we had someone we could trust and count on every step of the way!”
—Ivy De Deken & Eric Filippenko
“Working with Susan Heisey on our recent house purchase was a great experience.
She is very knowledgeable, diligent and trustworthy.” — Doug Barrett & Laura Ratti