“Working with Susan Heisey is the best. She really paid attention to what I was after, asked all the right questions, and had an amazing intuition about what I’d be interested in, and all the homes she found were spot on. The market was pretty crazy, a hot seller’s market, in the spring. I highly recommend hiring Susan if you can. She’s dedicated, experienced, wise. She takes her time getting to know you, and then strikes like lightning when it’s time. Also–I want to mention that she has deep roots here and really knows and loves Eugene’s unique neighborhood cultures.!”
— Jonathan L.
“It was a pleasure working with Susan when selling our family home of 50 years. She was sensitive and understanding to the emotions of the sellers as we went through this process. Susan was very resourceful in helping us prepare the property for sale and came up with creative solutions along the way. Communication was easy and fast, so we could respond quickly to all issues, which kept the momentum going until the sale of the house was final. Susan was understanding and cheerful, I would recommend her services to anyone!”
– Cindy Roe
“We have worked with Susan on several house deals and recommend her highly. Let me tell you about our most recent experience. We weren’t actively shopping. We just dropped into an open house and fell in love. We didn’t know at the time that we were all on the verge of a pandemic. In this complicated time, we could not have pulled off our recent Eugene area relocation without the help of someone as savvy and steady as Susan. Her dealmaking experience, lateral thinking skills, strong relationships, and hard work are superpowers. Get her on your side if you can. You won’t regret it.”
– Josh Cochrane
“Happy new year! I just wanted to let you know how happy we are in our home! It has worked so well for our family and I forget about the purple countertops until someone one inevitably comments on them (kitchen remodel tbd). We had all of David’s family with us for thanksgiving , watched fireworks out our window on New Year’s Eve, and yesterday a bunch of kids run around all day while we watched the game and enjoyed a fire in the pellet stove. Thank you for helping us find our home!”
– Paula L.
“Susan gets to know her client, from the emotional to the analytical. What makes her special, is her innate ability to tailor herself to meet the needs of the individual. That can’t be taught, and is a HUGE asset, whether you’re buying or selling a home. You cannot go wrong with Susan!”
– Kathryn Dunn
“… She demonstrated a very good working relationship with other realtors and escrow and title companies. She met with our family and presented a very detailed analysis of the price at which she thought the house should be offered. Following the open house, she met with the family with the offers and a detailed analysis of the offerors. She met with us whenever and wherever we desired. In summation, I cannot imagine anyone doing more than Susan did to assist us in this sale. We were extremely pleased with her service and above all, the expeditious sale of the property at a price that we greatly appreciated….”
—Steve Sorseth
“Susan was always informative and kind. She really knows how to sell and help folks buy a home. She ususally answered my texts within minutes! And seemed happy to do so. If you want a personal touch use Susan.”
—Pamela Scott
“Susan is personable and professional. She responds quickly to requests and questions. We worked well together. I will definitely recommend Susan to others. Go Susan.”
—Sue Fleming
“ I quickly learned that if Susan didn’t respond very promptly to a text or email, it was because she was doing research before she got back to me. She always had a solution to an issue. Dependable, above-and-beyond helpful, knowledgeable, funny, SMART!”
—Jeanne Maasch
“Susan’s expertise resulted in a sale where all parties were happy. She was knowledgable, thoughtful, and very helpful. She is a kind person with a strong conscience. Her understanding of our goals and objectives, combined with her local market knowledge helped us optimize our outcome.”
—Marne M.
“She listened to what we we looking for and showed us homes with whose characterize and price range. She also gave the personal touch by arranging for me to propose marriage to my girlfriend at the house before it had closed.”
—Mark T.
“We were visiting Oregon and were on a tight time frame to find a house for our son and his family. Susan made time for us immediately and we found a home that met our requirements within a few days. Since we live in another state Susan handled the transaction for us and also gave us some good advice on contractors to do some fix ups and updates. We highly recommend her .“
—Armando Ballofett
“After reading many reviews of agents in the Eugene area, I decided to call Susan. I was coming in from out of state, and was looking for a friendly individual who really knew the area and could make things happen over the phone and through email. Her reputation didn’t disappoint. Susan is a complete professional, and we found the right property and closed the deal without a hitch.”
—Michael M.
“We were first time home buyers, and we were really nervous about the whole process. Susan has a great, joyful personality and really ease our nervousness during our house hunting. She was patient, helpful, always available to us, and quick to respond to our questions and requests (even after we got the house!!). She understood us and gave us her honest opinions to help us make decisions. The entire process turned out really smooth and we got our first home. We highly recommend Susan.”
—Chien Hui
“Susan was especially helpful in helping us stage the sale. She is bright, friendly, and resourceful. Her negotiation skills made the sale. When she gets a “bite”, she sets the hook, and reels them in. Thanks a million, Susan.“
—Robert Taylor
“Susan was a joy to work with! I was on the east coast during the entire process of buying my Eugene home. Susan took me through the house and neighborhood on FaceTime, contacted local inspectors and contractors to examine the property. She communicated with me (nearly daily) with humor and professionalism and handled negotiations beautifully. I give her the highest recommendations!!”
—Barbara Sammons
“I had to move out of state while my house –which was built in the 1920’s–was still for sale in Eugene. Through this process, I needed work done by contractors and repairmen to bring portions of the house up to date. I managed to do this from my new location, only with Susan’s help and expertise. I appreciated that she always had a game plan, was very responsive to calls and email, and her local knowledge of Eugene’s real estate market and pricing was excellent. Furthermore, I never felt pressured by Susan, and her negotiation skills with other clients and agents were superb. In short, Susan Heisey made the sale of my house happen. I recommend her services without reservation!”
—Anji Duchi
“Susan was so wonderful to work with and I couldn’t be happier with my new home. As a first-time home buyer, this process was completely new to me and at times was overwhelming. Susan was great at keeping me informed and giving me advice along the way. She checked in with me often asking me questions to fine tune what I wanted in a home and found the perfect place within my price range. When I was deciding to make an offer, Susan was very respectful of my emotional state and was patient and supportive as I processed this big decision! She helped me find a great inspector, and negotiate a needed repair. Susan was with me every step of the way and I couldn’t be more grateful for having such a kind and wonderful realtor!”
—Anna Waite
“We had a very short time frame to move across the country to Eugene and Susan came highly recommended by my husband’s new coworkers. She was amazing! She was reassuring from the very beginning that we would be able to find a house we loved and close on it by our moving date, and she was right! She responded promptly and thoroughly to our millions of questions and concerns and helped us through this process as first time buyers. She knows Eugene well and was honest about the neighborhoods, schools, and general feel of certain parts of the city. She took my husband on a three day touring of many different homes and worked with us to make the cross country move as easy as possible. And to top it off she dropped by with a very thoughtful and generous house warming gift as soon as we moved in! Susan is amazing and I would highly recommend her to anyone looking to buy a new house!”
— Courtney Dearinger
“Susan sold the house we’d had on the market (with another agent) for 6 months, in 1 month. She advised us on things we could do to improve our home’s appeal and helped us set a price that was appropriate for the market. If I called or texted Susan, she responded quickly and helpfully. She kept me up to date on progress and negotiated a good price. I would highly recommend Susan as a realtor. She is an outstanding professional.”
— Kristin Amundson
“Susan was just wonderful. Making a long-distance move, especially an international one, is stressful enough; having an agent to advocate for you in the buying process is essential to peace of mind. Susan listened to our requirements, showed us appropriate houses in the area we were interested in and never tried to talk us into something outside our price range or stated desires. She was helpful and courteous throughout the purchase process and continued to be available to baby us through the various issues of moving into a new house, new city, and new country. We would recommend Susan to anyone moving the Eugene area without hesitation.”
— Kelly Green
“Susan was fantastic! She was very responsive and helpful through the entire process. She was accommodating to our schedule, very knowledgeable about the area, and helpful in finding good options that matched our needs and then helping us narrow down our search. She was smart, friendly, and felt like she had our best interests at heart throughout the process. After we had identified the home we wanted to buy, she was able to take care of all the logistics and paperwork electronically (which was great, since we were trying to buy the house while out of town). Buying a home can be stressful, but Susan made it both fun and a great experience for us. We would be thrilled to work with her again and recommend her very highly.”
— The Ledgerwoods
“Susan Heisey represented me in both the sale of my home and purchase of my new home. Both transactions had their complications, but in each case Susan was undaunted, stepping up to the plate to resolve every challenge with skill, determination and a sense of humor. Whenever a mystery issue emerged, Susan plunged into research and worked hard until it was resolved. Her communications are clear and prompt. Her marketing skills and business savvy are outstanding. Her recommendations of skilled craftsmen (carpenter, roofer, electrician, etc.) were fabulous…reliable, high-quality experts, truly a pleasure to work with. Her determination to “get the deal done” is very strong. She tackled challenges many realtors might have shied away from, and turned those challenges into success. I credit Susan with much of the pleasure I enjoy now in my new home.”
— Carol Philips
“Susan is very knowledgeable and was a tremendous help throughout this process. She was able to work around our schedule, was efficient, professional, and able to help us find a house that we loved! I would recommend Susan to anyone wanting to buy or sell a house.”
— Kristin McLean
“It’s not often that I write reviews but I felt Susan’s efforts in helping my fiancé and I buy our first house warranted one. Susan was hardworking, knowledgeable, honest and most important – patient(!) with us as we worked through the process. I think most any other realtor would have given up on us as we changed our minds several times and requested to see close to a hundred homes. Susan stuck with us and provided the guidance that we needed throughout the process. We could not be happier with the outcome as Susan helped us find our perfect home! I would highly recommend Susan to anyone looking for help with the home buying process.”
— Chris Opsahl
“Susan knew better than I did about what kind of home I wanted and needed. I ended up buying something I was not initially looking for, but it suits my needs much more. She did a great job of negotiating both houses I put offers on and was extremely knowledgable about the process. She also helped my husband and I sell our home and we got a cash offer, I am sure due to the fantastic photography she coordinated.
Thanks so much Susan. You are tops in Real Estate!”
— Mikale Stole
“We worked with Susan via email and phone calls. We eventually determined that we would rather look for homes in Washington not Oregon. Consequently we never got to the point of negotiation with Susan. She was very helpful in answering questions about 2 properties and directing us the the correct local officials to get some questions answered. Had we continued to look at properties near Eugene we would have worked with Susan. ”
“I found Susan on-line and was immediately impressed by her knowledge and commitment! She gave great advise on prepping our home for most viewing impact, what we should/shouldn’t repair or replace and she was great moral support. Oh, and did I mention we had 3 offers the 2nd day the house was on the market???? SOLD! Susan is a great agent and I strongly recommend her.”
— Jan Soules
“Susan’s marketing & commercial art background helped show my listing in the best possible light. I felt like she worked hard with plenty of open houses. She assessed real world feedback from other realtors with an honest and critical eye, then communicated her assessments with respect and additional like home comparisons. She is a nice person who is capable of standing up for you and herself in negotiations. I would use her again to buy or sell a home in the Eugene marketplace. THANKS SUSAN, YOU’RE GREAT!”
— Adam Bernstein
“She’s so knowledgeable—she answered all of my questions and calmly walked me through the process step-by-step. Working with her was great—I never felt rushed or uninformed about anything. She helped me learn what to look for, and was honest and upfront with me about any potential issues in the homes we looked at. It didn’t take long before I found a house that was EXACTLY what I wanted. I was a first-time home buyer, so of course I was nervous (and had a fairly tight budget), but Susan made me feel totally comfortable with all of the big decisions and in the end I got an amazing place that I am happy to call HOME.”
— Janelle Frazier
“Susan did a great job of guiding me through the whole process of finding and then closing on my house. During the showing process she was very honest and forthcoming on the pros and cons of various places we looked at, and once I found a place she laid out for me all of my options for how to proceed through the negotiation process. I will definitely be recommending her to anyone I know who’s looking to get a place.”
— David Hogle
“When we were suddenly faced with an unexpected move, while in the middle of a home remodel, Susan helped us make the tough decisions on how best to finish the remodel and get our house on the market. My husband had to relocate immediately, and Susan came up with a list of professionals to help us get the project finished. She had great knowledge of the market, priced it perfectly and we had an offer of full asking price within 3 days of listing it. She walked us through the process step by step since it was our first experience selling a house. I had never dreamed that we could sell our house so quickly and without losing money in this market. After we relocated, she helped us to find an agent in another town, who helped us find and buy a new home. Susan took the stress out of what could have been a very stressful situation.”
— Andrea Allen-Sis
“Susan helped sell our house of 15 years on the first day it was on the market by helping us maximize it’s appeal. She then helped us find a number of places that met our new criteria and worked with us narrowing down the field till we found the perfect new place to live. Susan is great at letting you know what to expect during the deals and kept us informed and up to date as our deals worked their way through the process. I have already recommended her to my friends and would say picking to work with Susan is an excellent choice.”
— Shan Anderson
“I would highly recommend Susan Heisey as a real estate agent. She came up with an excellent plan to get our house ready to sell, had contacts with a variety of contractors that could do the work, and did a wonderful job of staging our house. We got an offer on the first day!”
— Jeff Dzubay
“Thank you for being my real estate agent, Susan. I thought you were awesome and I really appreciate everything you did for me.”
— Thomas Allen
“Our recent relocation to Portland was seamless… Susan sold our Eugene house quickly, even in this slow market, and got us on our way!”
— Sheryl MacDonald and Dave Factor
“Susan Heisey is smart, friendly, amazingly efficient, and ready to work at whatever pace her client requests. My wife and I wanted to find and buy a home quickly, and with Susan’s expert guidance and support, we completed that entire process in less than 6 weeks from initial contact with our lender to possession—and this included the time required for an offer (subsequently withdrawn) on a property that failed inspection before we settled on a second, better choice.
Throughout this rapid adventure, we found Susan always ready to move forward, well prepared at every turn, and more than ready to step up to represent our interests even in sometimes less than happy contexts: we felt we could rely on Susan to get things done and done well.
In short, you couldn’t ask for a better realty agent.”
—Len Hatfield
“Susan’s advice and guidance were invaluable. We will happily recommend her services when the occasions arise.”
— Courtney and David Greenberg
“Susan, you have been just wonderful—you’ve definitely found at least one of your callings.”
— Kate Dole
“Working with Susan was great. She made the home buying process very low-stress.
Her no-nonsense approach put me at ease about such a huge decision. Susan was always available and thankfully not in a hurry when listening to my concerns. I frequently recommend her to other home buyers and sellers.”
— Jennifer and Halie
“We were buying a house long distance, with only one short trip to actually look at houses. Susan understood exactly what we were looking for. She showed us different neighborhoods and explained pros and cons of all of them. She showed us only the houses that met our requirements. When we decided on the house she was our go to person for… everything. From being there for inspections, for keeping track of all that needs to be fixed, and meeting with people that were working to get them done, for getting us connected with the right utility companies, for finding information who installed what in the house, for finding the lawn care guy… Susan inspected the house after owner moved out to see if everything is in order. After we took possession, and before we could move in, Susan was there to check on empty house,to set the thermostats low, to haul in trash cans. Thank You Susan. Thank you for helping us to make a right choice. We are so happy with our new home. Susan is still our go to person for … everything.”
— Agata Zawierucha
“Working with Susan was very enjoyable! As first time home buyers she was very patient with my wife and I as we went through the process. She was prompt and extremely quick to respond to our requests, even after several months of looking.”
— Greg Reinmuth
“We sold a house and bought another house, both with Susan’s very able assistance. She took the time to really get to know us and understand our situation. She helped us understand exactly what to do to get the first house ready to sell. Then she positioned and advertised that house so well that we had a good offer in less than a week after we listed the house. She guided us through that negotation expertly, and always made sure we were comfortable with the process. Then she previewed the homes on the market to make sure we looked at homes that fit our needs and budget. She guided us through the purchase process, over the holiday season, with as few hitches as possible. We couldn’t have done it without her!”
— Sheila Rammerman
“You have been outstanding, and I would recommend you to anyone looking for a house in Eugene.”
— Sunah Feng
“It was a pleasure working with Susan. She had prompt and professional answers to all of our questions and concerns.”
— Sally and Jeff Krueger
“Susan was easy to work with, professional, informative, and absolutely fantastic while walking us through our first home purchase. It was a relief to know we had someone we could trust and count on every step of the way!”
— Ivy De Deken & Eric Filippenko
“Working with Susan Heisey on our recent house purchase was a great experience. She is very knowledgeable, diligent and trustworthy.”
— Doug Barrett & Laura Ratti
